Privacy Policy

VOUCHERCART LTD trading as “VoucherCart” (“VoucherCart“, “we”, “us”, or “our”) takes your privacy very seriously. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data, who it might be shared with and what your rights are.

This Privacy Policy applies to information we collect about visitors to our Site (“Site“), and people who do business with us or register for our services (in each case, “you“). Should we ask you to provide certain information by which you can be identified when using this Site, then you can be assured that it will only be used in accordance with this Privacy Policy.

Data Controller

The ‘controller‘ for the purposes of managing personal data collected on our Site and to manage our relationships with our customers when they register for a service is: VoucherCart, whose registered office is Rutherford House, West Linton, Peeblesshire, EH46 7AS.  

What we collect

Personal data is any information relating to an identified or identifiable living person.  We collect information about you directly from you, as well as automatically through your use of our Site or services.

Information We Collect Automatically. When you visit our Site, we automatically collect information such as the following about your use of our Site or services through cookies and other technologies: domain name; browser type; device ID; operating system type; device name and model; pages or screens you view; links you click; IP address; when and the length of time you visit or use our services; and the referring URL, or the webpage that led you to our Site. For the exhaustive list of the cookies we use, please see annex 1 which sets out our cookies policy and a list of the cookies we collect.

Information We Collect Directly From You. Where you contact us directly or we provide a service to you, we will collect certain information from you including:

  • Your name*
  • Your email address*
  • Your postal address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers and/or promotions

How we use the information we gather

We gather this information to understand your needs and provide you with a better service, and in particular for the following reasons: 

  1. Providing our services:  Internal record keeping. We may use the information to improve our products and services or provide you with information about special features of our Site.
  2. Security.  To ensure that we maintain the security of our Site.
  3. Tailoring Content: We may use the information to customize the Site according to your interests.
  4. Communicating with You:  Where you have completed our contact form, we will contact you by email or phone.
  5. Marketing: unless you have asked us not to, we may periodically send promotional emails about new products, special offers including any regional voucher offers or deals or other information which we think you may find interesting using the corporate email address which you have provided.
  6. Analyzing Use of Our Services: From time to time we may use your data for research and analysis purposes so that we can monitor and improve the services that we provide.

What is Our Legal Basis for Processing Your Personal Data? The personal data processing described in this notice is: 

  1. necessary for entry into, or performance of, a contract with you; This applies to the processing purposes described in sections A and D above.
  2. necessary for the legitimate interest of VoucherCart, where these are not overridden by your interests or fundamental rights and freedoms (as described below);  This applies to the processing purposes described in sections B, C, E (where permitted by law) and F above.
  3. necessary in order to comply with our legal obligations under certain laws;
  4. in limited circumstances and to the extent the legal bases for processing set out above do not apply, processed with your consent (which we obtain from you from time to time), which in some cases will include the processing detailed at E above. To the extent we are relying on your consent to process your personal data, you have the right to withdraw your consent to such processing at any time. You can do this by contacting privacy@vouchercart.com.

The ‘legitimate interests’ referred to above are:

  • the processing purposes described in the relevant parts of this notice, to the extent the processing is not necessary in order to (i) comply with our legal obligations under certain laws or (ii) to enter into any contract with you and fulfil our obligations thereunder;
  • meeting and complying with our accountability requirements and regulatory obligations globally; and
  • exercising our fundamental rights and freedoms, including our freedom to conduct a business.

Marketing Purposes:

We may use your personal data to send you direct marketing communications about products or our related services. This will be in the form of email, post, SMS or targeted online advertisements.

Unless we are asked not to (e.g. you have opted out), we use corporate business contact details to provide information that we think will be of interest to you about us and our services via email or post.

Where we require explicit opt-in consent for direct marketing via electronic communications, including SMS, we will ask for your consent. You can withdraw your consent to such processing at any time, however, you should be aware that if you choose to withdraw your consent we will tell you more about the possible consequences, including if this means that certain services (in particular where you have applied for newsletter updates) can no longer be provided). Where we do not require opt-in consent, we will be relying on our ‘Legitimate Interests’ for the purposes of GDPR.  

We also use your personal data for customising or personalising advertisements, offers and content made available to you based on your use of our Site or Services, and analysing the performance of those advertisements, offers and content, as well as your interaction with them. We may also recommend content to you based on information we have collected about you and your viewing habits. This constitutes ‘profiling’.

Who do we Disclose your information to?

We may disclose the information that we collect about you, including personal information, to certain third parties in order to help manage our business and deliver our services. These third parties may from time to time have to access your personal data, and include:

  • Service providers, such as vendors,  agents, or others who provide services to us, for example web developers and other vendors in order to manage our IT systems;
  • Our regulators, such as the ICO, and other regulators and law enforcement agencies in the EU and round the world;
  • Solicitors and other professional services, where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the security of our Site or as evidence in litigation in which we are involved; and
  • Any entities who purchase or invest in us.

How long do we keep your personal data?

We will retain your personal data for as long as is reasonably necessary for the purposes listed in this notice. In particular, we will keep data for as long as it takes to respond to a query.

Where we are required to do so to meet legal, regulatory, tax or accounting requirements, we will retain your personal data for longer periods of time, but only where permitted to do so, including so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a possibility of legal action relating to your personal data or dealings. We maintain a data retention policy which we apply to records in our care. Where your personal data is no longer required and we do not have a legal basis to retain it, we will ensure it is either securely deleted or stored in a way such that it is anonymised and the personal data is no longer used by the business.

How we protect your information

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

Your Rights

Under the GDPR, you have a number of rights with regard to your personal data.

Access. You can ask us to: confirm whether we are processing your personal data; give you a copy of that data; provide you with other information about your personal data such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it for, what rights you have, how you can make a complaint, where we got your data from and whether we have carried out any profiling, to the extent that such information has not already been provided to you in this Policy.

Rectification. You can ask us to rectify inaccurate Information. We may seek to verify the accuracy of the data before rectifying it.

Erasure. You can ask us to erase your personal data, but only where: it is no longer needed for the purposes for which it was collected; you have withdrawn your consent (where the data processing was based on consent); following a successful right to object (see ‘Objection’ below); it has been processed unlawfully; or to comply with a legal obligation to which we are subject. We are not required to comply with your request to erase your personal data  if the processing of your personal data is necessary: for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims. There are certain other circumstances in which we are not required to comply with your erasure request, although these two are the most likely circumstances in which we would deny that request.

Restriction. You can ask us to restrict (i.e. keep but not use) your personal data, but only where: its accuracy is contested (see ‘Rectification’ above), to allow us to verify its accuracy; the processing is unlawful, but you do not want it erased; it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; you have exercised the right to object, and verification of overriding grounds is pending. We can continue to use your personal data following a request for restriction, where: we have your consent; to establish, exercise or defend legal claims; or to protect the rights of another natural or legal person.

Objection. You can object to any processing of your personal data which has our ‘legitimate interests’ as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests. Once you have objected, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.

Portability. You can ask us to provide your personal data to you in a structured, commonly used, machine-readable format, or you can ask to have it ‘ported’ directly to another Data Controller, but only where our processing is based on your consent and the processing is carried out by automated means.

Withdrawal of Consent. You can withdraw your consent in respect of any processing of personal data which is based upon a consent which you have previously provided. You can withdraw your consent by contacting us using the details provided below or using the unsubscribe links in the emails.

If you wish to exercise any of these rights you can do so by sending an email to privacy@vouchercart.com or sending a letter to VoucherCart Ltd, Rutherford House, West Linton, Peeblesshire, EH46 7AS, United Kingdom. Please note the following if you do wish to exercise these rights:

Identity. We take the confidentiality of all records containing personal data seriously, and reserve the right to ask you for proof of your identity if you make a request.

Fees. We will not ask for a fee to exercise any of your rights in relation to your personal data, unless your request for access to information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount in the circumstances.

Timescales. We aim to respond to any valid requests within one month unless it is particularly complicated or you have made several requests, in which case we aim to respond within three months. We will let you know if we are going to take longer than one month. We might ask you if you can help by telling us what exactly you want to receive or are concerned about. This will help us to action your request more quickly.

Exemptions. Local laws  provide for additional exemptions, in particular to the right of access, whereby personal data can be withheld from you in certain circumstances, for example where it is subject to legal privilege.

Overseas Transfers

Our data is stored and hosted in servers within the European Union. .  

Links to other Sites

Our Site may contain links to other sites of interest (for example where you select a payment gateway e.g. Stripe or PayPal). However, once you have used these links to leave our site, you should note that we do not have any control over that other Site and we do not control or have any access to the data that you provide in connection with those payment gateways). Therefore, we are not responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution when visiting other Sites. This Privacy Policy only applies to this Site so when you access links to other Sites you should read their own privacy policies.

Changes to Privacy Policy

We keep our Privacy Policy under regular review, so please be sure to check back periodically. If we change our Privacy Policy we will post the changes on this page, and place notices on other pages of the Site, so that you may be aware of the information we collect and how we use it at all times. If we make any changes to this Privacy Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavour to provide you with notice in advance of such change by highlighting the change on our Site. This Privacy Policy was last updated in May 2018.

How to contact us

We welcome your views about our Site and our Privacy Policy. If you would like to contact us with any queries or comments please send an email to privacy@vouchercart.com or send a letter to VoucherCart Ltd, Rutherford House, West Linton, Peeblesshire, EH46 7AS, United Kingdom.

If you remain dissatisfied, you have the right to reach out directly to the Data Protection Authority in your jurisdiction, which is the ICO in the UK. We do ask that you please attempt to resolve any issues with us first, although you have a right to contact the Data Protection Authority at any time.