Cookie Policy

Information about our use of Cookies

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with an optimal experience when you browse our Site and allows us to improve our Site. This policy provides you with information about the cookies we use and why we use them. When first accessing our Site you will see a pop up notification asking you to consent to or acknowledge our use of cookies. Our Privacy Policy sets out more detail on the information we may collect about you and how we may use this.  

What are cookies?

A cookie is a small text file which is downloaded to your computer or mobile device when you visit a Site or application.  It helps you to navigate round the site more easily and allows you to store preferences on the site. When you visit the Site later, cookies will enable the site to remember information about your visit (e.g. your country, language and other settings) and recognise any login details you use.

Which cookies do we use and why?

We use different types of cookies on this site which fall into these categories:

Strictly necessary cookies

These cookies are essential to help you move around the Site and access secure areas, or remember preferences you might have chosen on previous pages as you go through the site. Without these cookies, services you have asked for cannot be provided. We use these cookies to:

  • Remember information you have entered as you navigate different pages;
  • Identify you as being logged in to our Site; and
  • Route users to specific applications or services.

We use session cookies, which are temporary and exist only while you are viewing the Site. They are removed when you close your browser.

Analytical/Performance cookies

These cookies are used to collect information about which pages visitors go to on the Site and how they generally use the site. These cookies help us to improve how our Site works. We use performance cookies to:

  • Provide statistics on how our Site is used;
  • Assess how effective our advertisements are;
  • Help us improve our Site by measuring any errors that occur; and
  • Test different designs of our Site.

We use Google Analytics, which uses these types of cookies, to give us statistics about visitors to the site and the paths they use to reach us. They do not identify individual visitors, but the information helps us to see how improvements can be made to the site. The information generated by the cookie about your use (including your IP address) is transmitted to and stored by Google on services in the United States. To find out more about Google Analytics, Google’s privacy policy and opting out of its cookies, please visit

Disabling cookies

Most browsers have cookies enabled by default but you can change your cookies settings through the settings on your web browser.

If you do not want to have cookies stored on your computer or device, or would like to restrict the type of cookie you receive or delete cookies which have already been stored, you can block or delete cookies. However if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our Site. You can find out how to do this through the Help function, or you can also visit which will give you more information. To disable cookies on your mobile device’s browser, you may need to consult your device’s manual.

Unless you have adjusted your browser setting to refuse cookies our system will issue cookies as soon as you visit our site.  Once you have given us your consent to use cookies, we shall store a cookie on your computer or device to remember this for next time [which will expire periodically]. If you wish to withdraw your consent at any time you will need to delete our cookies using your web browser settings.

List of cookies we collect

You can find details of the cookies we collect and what information they store below.

CART: The association with your shopping cart.

CURRENCY: Your preferred currency

CUSTOMER: An encrypted version of your customer id with the store.

CUSTOMER_AUTH: An indicator if you are currently logged into the store.

CUSTOMER_INFO: An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS: Stores the Customer Segment ID

EXTERNAL_NO_CACHE: A flag, which indicates whether caching is disabled or not.

FRONTEND: You sesssion ID on the server.

NEWMESSAGE: Indicates whether a new message has been received.

NO_CACHE: Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART: A link to information about your cart and viewing history if you have asked the site.

STORE: The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE: Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS: The products that you have recently viewed.

_utma: Google Analytics cookie is used to determine new and returning visitors.

_utmb: Google Analytics cookie is used to determine a new session.

_utmz: Google Analytics cookie used to determine the traffic source, medium, campaign name and campaign term which delivered the user to your website.

Storing credit card and Customer details

We do not store credit card details nor do we share customer details with any 3rd parties

Refund/Cancellation Policy

We offer 30 day refund. Please allow up to 7 days for transfer of funds at refund request.