Overview
Using VoucherCart with Stayntouch
Record gift voucher sales in Stayntouch at the moment of purchase, and post redemptions directly to a guest's reservation — connecting VoucherCart with Stayntouch's cloud-native hotel Property Management System.
Stayntouch is a leading cloud and mobile PMS built for modern, guest-centric hotel operations, giving hoteliers a single, flexible platform to manage reservations, guest profiles, and property performance.
VoucherCart integrates with Stayntouch to keep your prepaid voucher program aligned with your PMS. Voucher sales can be recorded in Stayntouch automatically at purchase, and redeemed voucher value is posted directly to the guest’s reservation as payment, so your front office and finance teams work from consistent, accurate records.
Integration Benefits
Get the Most From Your Integration
1. Revenue Growth
Turn your gift voucher program into a dependable, high-margin revenue stream, with every sale recorded directly in Stayntouch for accurate, unified reporting.
2. Acquisition & Retention
Apply voucher value straight to the guest's bill, giving guests a smooth experience that reflects the same premium standard as the rest of their stay, and encourages them to return.
3. Operational Efficiency
Reduce manual reconciliation. Redeemed voucher value is posted straight to the guest's reservation, minimising errors and administrative overhead for your front-office team.
Getting Started
How to Get Started
Prerequisites
- A VoucherCart account with an active subscription plan
- A Stayntouch PMS account
- Your Stayntouch Client ID and Client Secret, sent by Stayntouch once you’ve authorised VoucherCart to access your hotel data
- A charge code in Stayntouch for voucher redemptions
- To record voucher sales: a chosen sales property, an Interface posting account and charge codes for voucher sales, payments and adjustments in Stayntouch
Documentation
User Guides and Tutorials
See how gift card sales and redemptions are recorded and posted in Stayntouch with our helpful articles and video guides.
Request a demo
Book a Demo with VoucherCart
Get a walkthrough of how Stayntouch and VoucherCart's gift card and voucher technology platform is used by hotels and hospitality groups.
FAQs
Frequently Asked Questions
The Stayntouch gift card integration connects VoucherCart with your Stayntouch PMS. You can redeem VoucherCart gift vouchers and gift cards against a guest’s Stayntouch reservation, and record voucher sales in Stayntouch at the moment of purchase.
With sales recording set up, voucher sales are posted to Stayntouch at the moment of purchase, giving you unified reporting on your voucher revenue, and voucher value can be redeemed straight against a guest’s reservation. Redeemed value is posted to the guest’s bill as a payment and the reservation balance updates automatically, reducing manual reconciliation.
You’ll need a VoucherCart account with an active subscription plan, a Stayntouch PMS account, your Client ID and Client Secret from Stayntouch, and a charge code in Stayntouch for voucher redemptions.
To record voucher sales, you’ll also need a chosen sales property, an Interface posting account in Stayntouch, and charge codes for voucher sales, payments and adjustments.
Email Stayntouch at snt-[email protected] to authorise VoucherCart to access your hotel data, copying in [email protected]. Stayntouch will send you your Client ID and Client Secret.
In Stayntouch, create a charge code for VoucherCart voucher redemptions.
Then, in your VoucherCart dashboard, go to Integrations, connect Stayntouch, and enter your credentials. Select your hotel, assign it to a redeem location, and select your redemption charge code.
To record voucher sales, open Property Configuration in the Stayntouch integration, mark one property as your sales property, and select your posting account and charge codes.
Gift cards and vouchers are sold through VoucherCart. With sales recording set up, each sale is then posted to Stayntouch at the moment of purchase.
Each sale is posted to your Stayntouch posting account with the VoucherCart order reference. The posting shows the full voucher value, any discount as a negative adjustment, and the amount the customer paid, so VoucherCart, your payment provider and Stayntouch reconcile. All sales are recorded against a single sales property, and you can choose not to post manual sales paid by cash or credit card.
In the VoucherCart dashboard, your team finds the voucher, turns on Redeem against Stayntouch, and searches for the guest’s reservation. If the reservation has more than one bill, they choose which bill to redeem against. The redeemed value is posted to that bill as a payment, under the charge code chosen during setup, and the reservation balance updates automatically.
Yes. You can connect multiple hotels, each assigned to its own redeem location. All voucher sales are recorded against a single property, the sales property, giving you one place to record and reconcile them.