The voucher buyer will receive an email thanking them for their purchase.

Instant eVouchers

The voucher recipient (or the buyer if the buyer has specified to send the voucher to their own email address) will receive an email with a link to download their voucher. This is tracked and the status is reported in your dashboard in association with the order.

You (the business owner) will also receive a courtesy email to advise you when someone has purchased a voucher.

Postal Vouchers

For both plastic re-loadable cards and printed postal vouchers (where VoucherCart Postal Fulfilment Service is selected), VoucherCart will pack and dispatch the postal voucher to the recipient postal address in accordance with the postage type selected by the buyer.  The voucher recipient (or the buyer if the buyer has specified to send the voucher to their own postal address) will receive their postal voucher.

In the event that you should wish to process/dispatch postal vouchers from your own business locations, you will be notified via email of all postal orders placed and be able to mark these as dispatched from your postal orders page within your account dashboard.

You (the business owner) will also receive a courtesy email order notification, to let you know someone has purchased a voucher. You can choose email addresses to be notified when specific vouchers are purchased from your dashboard.

Payment relating to the voucher, gift card or ticket ordered is issued to your business immediately upon placement of order via your payment gateway.

The voucher holder can then present the voucher, gift card or ticket to your business for use in accordance with any terms you set-out in relation to it’s sale and within the period for which it is valid.

VoucherCart has smart event tracking built-in to ensure that the intended recipient of the voucher has:

  1. Received their email containing the voucher link.
  2. Clicked to download their voucher.

If either or both of these conditions are not met, VoucherCart will automatically re-email the buyer to advise that the recipient has not received and/or downloaded their voucher.

At any time, the buyer can login to re-send the voucher to themselves, the recipient or to any other email address they choose.

VoucherCart ensures that vouchers cannot be mis-used by issuing a new unique voucher code each time a re-send is requested.

In relation to eVouchers, and in the event that a buyer has entered an incorrect email address at time of purchase, the buyer may contact the seller to request the seller to re-send the voucher to another email address.

They can:

  1. Simply display the voucher and the voucher code on their mobile phone
  2. Make a note of their voucher code and present it to the business when they are redeeming

You/your business (the voucher seller) can decide how your vouchers can be used when you create them. You can create vouchers which can only be used once (single-use), or vouchers which can be used multiple times (multi-use).

If you chooses to create a multi-use voucher, you can set the maximum number of times it can be used.

There are two types of multi-use voucher. Monetary and Quantity use.

Monetary:  Each time a monetary multi-use voucher holder uses their voucher, the value of the voucher is reduced by the amount they spend, and the remaining value is retained on their voucher for them to use at their next visit.

Quantity: Each time a quantity multi-use voucher holder uses their voucher, the number of uses of their voucher is reduced each time they redeem. An example of this type of voucher would be a voucher offering 5 x Gym/Health Club Access for the price of 4, so the quantity for this voucher would be set to 5.

VoucherCart keeps track of monetary and quantity usage of all vouchers so you don’t need to worry about recording or monitoring this elsewhere. When a voucher is presented for use simply enter the voucher code and add the monetary value or quantity to be used at the holders visit.  VoucherCart will record all changes against the voucher so when it’s presented again you can see the monetary value or quantity of uses remaining clearly.